Frequently Asked Questions
Everything you need to know about your Temperley London experience
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3-5 business days for domestic orders and 5-10 business days for international destinations.
How do I return a purchase?
We accept returns on all full-priced items within 14 days of receipt, provided the items are unworn and all original tags are attached. Please note that bespoke and bridal items may be subject to different return conditions.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide. As our silhouettes are often tailored, we recommend reviewing these measurements or contacting our stylists for personalized fit advice.
Are duties and taxes included in the price?
For UK and EU customers, VAT is included. For international orders outside these regions, duties and taxes are calculated at checkout to ensure no hidden fees upon delivery.
Can I book a private bridal consultation?
Yes, we offer private appointments at our London flagship boutique. You can book a consultation through our Bridal page to view our latest collections with a dedicated specialist.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.